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Join Our Team
Are you a passionate RECEPTIONIST /ADMIN ASSISTANT looking for a great working environment with many and varied opportunities for learning and collaboration. This role involves lots of interaction with people (patients and staff) and we are looking for a warm and welcoming person to make our patients feel welcomed and cared for.
We currently have a position available for a full time Receptionist /Admin assistant
About the role
Job tasks and responsibilities
This role involves the following tasks:
General reception tasks - phone calls, appointment bookings, scheduling meetings, taking payments including using Health fund software
for on the spot medical claims.
Processing DVA and Workcover claims and reconciling remittance advices
Communicating with practitioners and supporting them day to day with the management of room preparedness, ensuring adequate stock of medical consumables
Ordering stock for therapists and patients
Having a good understanding of our services and being able to communicate with patients and therapists about our services
Other admin duties as needed.
|
Skills and Attributes |
Details |
| ● Friendly and caring manner |
● Create good first impressions and build relationships with clients face to face and on the phone |
| ● Excellent phone manner |
● Familiarity with Revive phone scripts to ensure we help as many people as possible |
| ● Computer Skills |
● Goog Docs, Sheets, cliniko, emails & Social Media i.e. Facebook |
| ● Ability to get information for clients from your manager |
● Ability to let people know you are not sure of the answer to their question, and find out from Senior admin or a clinician |
| ● Conflict resolution skills |
● Ability to manage and resolve simple customer objections, with training, refer on to Practice Manager if needed |
| ● Communication skills |
● High level verbal and written communication with patients, team and stakeholders |
| ● Attitudes and Behaviour |
● Refer culture points and Above and Below the Line https://coachbrad.wistia.com/medias/a43gv54vxm |
| ● Team Management skills |
● Ability to manage day to day elements of reception task completion, individual performance issues, implement and measure KPIs |
|
Skills and Attributes |
Details |
| ● Friendly and caring manner |
● Create good first impressions and build relationships with clients face to face and on the phone |
| ● Excellent phone manner |
● Familiarity with Revive phone scripts to ensure we help as many people as possible |
| ● Computer Skills |
● Goog Docs, Sheets, cliniko, emails & Social Media i.e. Facebook |
| ● Ability to get information for clients from your manager |
● Ability to let people know you are not sure of the answer to their question, and find out from Senior admin or a clinician |
| ● Conflict resolution skills |
● Ability to manage and resolve simple customer objections, with training, refer on to Practice Manager if needed |
| ● Communication skills |
● High level verbal and written communication with patients, team and stakeholders |
| ● Attitudes and Behaviour |
● Refer culture points and Above and Below the Line https://coachbrad.wistia.com/medias/a43gv54vxm |
| ● Team Management skills |
● Ability to manage day to day elements of reception task completion, individual performance issues, implement and measure KPIs |
Job benefits and perks
The team at Revive is friendly and supportive and the environment non-threatening and welcoming for both clients and staff. We offer
full-time staff a monthly massage, we celebrate birthdays and wins together.
Our team culture is the core of our Revive family and we highly value all team members and their contributions. We regularly
catch up outside of work for drinks or dinner at our favourite cafes and restaur
ants.
You get a cake on your birthday - or a fruit platter if you don't like cake :)
Monthly complimentary massage
50% off services for yourself
Friends and family discount program
.
APPLY NOW - fill out the form below and we will be in touch !
Contact Us