Job Descriptions



Diarmuid McCowen
Developed by:
Julie Campbell
Date developed:
Date last updated:
Role Overview:
The purpose of this position is to provide a full range of physiotherapy services to clients of the practice. This includes examination and treatment to rehabilitate and improve people with movement disorders through evidence based or best practice natural methods. The quality of the overall client experience relies heavily on this position due to its service focus. The outcomes delivered will impact on whether clients choose to return to the practice and thus are an important aspect of the business.
Reporting Relationships:
Direct reports to Julie Campbell and Kara Hazelman
Supervisory Responsibilities:
Collaboration Relationship:
Patients, practice staff, suppliers, referring Doctors, other health/medical professionals.
     Currency of registration with AHPRA.
     Degree qualified in physiotherapy or health sciences with a physiotherapy course.
     Evidence of post-graduation professional development.
     Be a member of the Australian Physiotherapy Association and comply with its Code of Practice.
Skills and Experience:
     Strong commitment to high profession standards.
     Demonstrated empathy for the needs of patients.
     Excellent communication skills.
     Excellent time management and prioritisation skills.
     The ability to adapt to changing environments.
     A strong customer service focus.
     The ability to examine and treat patients effectively.
     The ability to function independently and within a team.
     Ability to use computer based applications.
     Extensive experience in private practice and health care systems, liaising with patients, referrers and compensable bodies and other health/medical professionals.



Our Mission Statement


 Revive is the life’s work of Managing Director  and Sports Physio Julie Campbell.  Julie established the Ashgrove Pilates Studio in 2001, growth creating the transition to REVIVE in 2006.  We now have 2 convenient locations to bring excellence in health care to our communities.  We are passionate about client outcomes and our Mission is to make the residents of Ashgrove, West End and surrounding suburbs the healthiest and happiest they can be !


Our values underpin everything we do :


R – reliable

E - excellent

V- vibrant

I – Invested

V - versatile

E – empathetic

R – respectful

S- sincere

Key Scorecard

This provides a high level snapshot of the expected outcomes from this role and the relative importance of each competency. This should be used by the employee on an ongoing basis as a quick reference to determine how he or she is performing in the role.

Key Competency
Relative Weighting
Technical Competencies
.Conducting assessments and examinations
.Evaluate and develop treatment programs, delivering this to the patient as per conversion consult guidelines and ensuring buy-in from the patient and bookings done to align with plan
.Evaluate patient medical history
.Person oriented care and communication – put the patient in the centre of the care model
.Primary healthcare responsibilities – know when to refer on and work within your scope of practice
.Professional relationships and behaviour
.Maintaining practice records
.Professional business activities and development
Personal Competencies/Attributes
.Professional customer/patient service skills
.Communication (verbal and written) skills
.Interpersonal skills
.Active listening
.Critical thinking
.Attention to detail
.Problem solving and decision making
.Time management
.Social perceptiveness
0     Versatility
1     Positive team influence and cooperation skills
Grand Total


Technical Competencies

These describe the key outcomes that are to be achieved in the role as physiotherapist and the precise performance standards against which your performance will be measured.

Competency Description
Conducting assessments and examinations
Ability to gather information about a patient’s health. The diagnosis and management plan should reflect the patient’s health condition, assessed outcomes and include ongoing review. This capability addresses the way that the general and individual approaches to patient care are related to and integrated into general healthcare care concepts and practices. Practitioners must be cognisant of general and personal limitations of practice. This capability includes reflection and revision of healthcare delivery based upon an evidence-informed rationale.
Evaluate and develop treatment programs
Determine an appropriate treatment plan with treatment dates and expected result. An understanding of the clinical complexity /uncertainties inherent in practice is required and a commitment to manage these components to ensure good outcomes for patients. Be guided by the Conversion Consult to optimize patient enagement and ensure optimal outcomes for all patients.  Explain and offer the range of services available to your patients and refer within the clinic to others when appropriate to ensure patients are offered ideal intervenstions across all modalities and professions available (Physio sub specialties (Women’s health, running assessments, oncology, climbing, advanced manual therapy), exercise physiology, massage, Clinical Pilates, chiropractic, shockwave therapy, cold laser therapy.
Evaluate patient medical history
Ability to observe and interpret previous treatments and medical records in order to evaluate medical movement history.
  • Person oriented care and communication
  • Ability to adapt the consultation process to the individual patient. This involves being sensitive to their needs and goals, recognising their central place in ongoing decision making, whilst displaying cultural awareness, to ensure each patient is able to make informed decisions relating to their health. It also includes education about the diagnosis, prognosis, proposed management plan, self-management and other options of care that may become appropriate over time.
  • Primary healthcare responsibilities
  • The ability to situate the patient’s healthcare needs in the context of the wider primary care team.  The physiotherapist’s role in the delivery of primary health care, both as a primary contact practitioner and as a member of the healthcare community.  This capability requires the physiotherapist to be knowledgeable about health, disease, disease management and prevention and health promotion.  It incorporates a physiotherapist utilising healthcare networks and community services and referral as necessary.
  • Professional relationships and behaviour
  • This capability incorporates a physiotherapist’s actions in appreciating, respecting and operating in an educated, sensitive and informed manner with other healthcare providers.  This includes how a physiotherapist acknowledges the values and procedures of those other individuals and groups and how the physiotherapist can best facilitate the most appropriate care.
  • Maintaining practice records
  • Ensure all practice records are maintained, up to date, well protected and compliant with legislative needs.
  • Professional business activities and development
  • This capability incorporates a physiotherapist’s actions and responsibility relating to the development of themselves and the business of practice. It also incorporates their actions and accountability in managing the healthcare, regulatory and business systems of practice life.

Personal Competencies

These are the personality traits and characteristics that are considered to be most important in the carrying out of the function and achieving the objectives.

Competency Description
Professional customer/patient service skills
Concerned to provide an ethical, prompt, efficient and personalised service to all clients/patients. Goes out of way to ensure that individual customer/patient needs are met
Communication skills
Written communication – Communicates ideas on complex and sensitive issues clearly in writing, selecting language, tone and format to suit target recipients.
Verbal communication – Speaks in a clear succinct manner and tailors language to suit target audience.
Interpersonal skills
Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
Active listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
Critical thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Attention to detail
Always seeks to provide accurate advice. Takes pride in output; analyses issues from different viewpoints, to identify hidden problems. Reads documents thoroughly.
Complex problem solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Time management
Ability to manage your own time and the time of others. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Social perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Able to modify one’s own behavioural style to respond to the needs of others while maintaining one’s own objectives and sense of dignity.
Positive team influence and cooperation skills
Able to cooperate and maintain positive motivation working with both individuals and groups towards a common goal. The ability to work with people towards a common goal.

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